Q: What is the law requiring SIM card registration?

A: The enabling law is The Regulation of Interception of Communications Act 2010 which provides

for registration of existing SIM cards.

Q: When must I register?
A: With effect from 1st March 2012 onwards, all new and existing mobile phone numbers will have

to be registered to be activated on a mobile network in Uganda. The cutoff date or deadline for SIM

card registration for existing mobile subscribers is 1st March 2013.

Q: What is SIM card Registration?

A: The ACRONYM “SIM” means Subscriber Identity Module.
SIM card registration is the process of recording and verifying mobile phone number/s and

personal information of a subscriber, by a communications service provider. Such information

includes the subscriber’s photograph, name, and date of birth, gender, address (postal and/or

physical address), email address, if available, and details of valid identification documents of the

subscriber. The process involves getting both new and existing phone subscribers to consensually

provide their identification details to the network operators.


Download the full FAQs pdf from UCC here

July 23, 2014

Uganda Telecom rewards crime whistle blower with shs1m

  KAMPALA. July 23, 2014– Uganda Telecom has rewarded a sum of one million Shillings to Rashid Aiko, a private security guard for saving the telecom’s fibre cable from being vandalized by a group of unidentified criminals. While addressing the press, Jackie Kihuguru, Head of Customer Operations Uganda Telecom said that Aiko’s reward is in line with Uganda telecom’s whistle blower initiative that was launched three months back. “We are impressed that people are now vigilant enough to track down […]
April 30, 2015

Uganda Telecom launches Boda Boda Pack

February 17, 2016


This’s a direct communication channel for UTL to its customers, media partners and different UTL stakeholders to access correct information and news about UTL in real time.
March 24, 2020


Kampala, 21 March 2020:– The Ministry of Health would like to inform the general public that Uganda has confirmed her 1st case of Coronavirus Disease (COVID-19). The confirmed case is a 36-year-old Ugandan male who arrived from Dubai today, Saturday 21st March 2020 aboard Ethiopian Airlines at 2:00 am. During the screening process at the airport, his temperature was 38.7. This prompted the health teams to isolate him at the airport for further follow-up. Subsequent temperatures taken at intervals of […]
March 24, 2020


18 TH MARCH, 2020. STATE HOUSE – ENTEBBE Countrymen and Countrywomen, Greetings to you all. Today, I have come to address you on the issue of the Corona virus, abbreviated as Covid19. They call it corona because, under the micro-scope, it looks like a crown ( ekiruunga, engure ). This is a new virus but it belongs to the family of the common-cold ( Senyinga, Rubyamira ) group of viruses. It makes some people very sick because, being a new […]
March 24, 2020

COVID-19 Customer Communication from UTL Administrator

24th March, 2020 – The Covid 19 Pandemic has reminded us that we are interconnected beings; connected to other people, to the air we breathe and to the universe and thus – severing these interconnections means death for all beings. We are reminded of the fragility of life. Today, we face an unprecedented situation and we are operating in uncharted waters. Our families, our communities, our children’s stories have changed and our way of life will never be the same. […]
March 26, 2020

COVID-19 Contact Numbers by District

LIST DHO & DSFP First Name Last Name Middle Name E-mail Address Company Title Mobile *Phone Adunia Anne Mary anneadunia@yahoo.com ADJUMANI DHO 772992437 Olony Paul   olonypaul971@gmail.com ADJUMANI DSFP 772878005 Emmanuel Otto   em.oHo@yahoo.com AGAGO DHO 772380481 Odongkara Christopher   odongkarachristopher@gmail.com AGAGO DSFP 782556650 Okello Quinto   okelloqd@yahoo.com AMOLATAR DHO 772586080 Mundo Okello Tom motokello@gmail.com AMOLATAR DSFP 772934056 Sagaki Pasacle   drsagaki@yahoo.com AMUDAT DHO 772316596 Elimu Simon   elimsim@gmail.com AMUDAT DSFP 752728751 Wala Maggie   walamaggie64@gmail.com AMURIA DHO 784905657 Olupota […]
October 29, 2020

Technical Failure on our Mobile Service Platform

Dear Esteemed Customer, We are currently experiencing a technical failure on our Mobile service platform. Restoration updates will be communicated. Inconveniences caused are highly regretted. Management